Office Update Need Product Code Again

Bank check this list for common problems you lot may feel when y'all enter your Microsoft account or product key while redeeming your Function product at https://office.com/setup and https://microsoft365.com/setup assembly:

I get a language or geographical fault

This tin can happen if try to redeem a product key purchased in another country or region. Check this list for troubleshooting tips.

My country or region isn't listed

I get the error "This production key isn't meant for your region"

I get the error "Sorry, we can't use this product fundamental because your current subscription was set up in another country/region"

What are the limits for Microsoft accounts?

Read these tips if you have multiple product keys or a lot of devices.

View Microsoft account limits

Product cardinal errors on Office.com/setup and Microsoft365.com/setup

Here are the common errors and how to fix them.

This product key has already been used

Your product fundamental tin simply be redeemed one time. It isn't meant to be re-used or shared. If you get a message that your product cardinal has already been used, you tin can go straight to your Microsoft account, Services & subscriptions folio to install your production and manage your subscription benefits.

If you bought Microsoft 365 Family and want to allow other users to install Office, please don't ship the product key to them because they volition run into the aforementioned mistake. Instead, send them an electronic mail or link using the process in How to share your Function 365 Domicile subscription benefit. This volition add their Microsoft accounts to your subscription and allow them to become to their Microsoft business relationship, Services & subscriptions page to install Office apps on their own devices.

Deplorable, nosotros can't find this product key in our database (ERR_INVALID_TOKEN) or Distressing, nosotros tin't gear up your account at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND)

You'll see this error message if you enter a product primal for a version of Role that isn't bachelor for download from Function.com/setup. Here'due south where you can enter those production keys.

• Office 2011 for Mac and Office 2010 are no longer supported and not available for download if you no longer take media to download these versions. Learn more than at Support has ended for Role for Mac 2011 or End of support for Function 2010.

• For Microsoft 365 Business Standard, go to https://office.com/setupkey.

If yous're not sure what kind of product fundamental you have, you tin apply the Virtual support amanuensis (English language simply). If your product key is for a supported version of Part, the Virtual support amanuensis will provide a link to download Part. The Virtual back up agent can besides let you know if your product key has been blocked and can connect you to a live agent.

Sorry, nosotros can't prepare upwardly your account right now (NoMatchingOrEligibleProductsFound)

If you get this message, this ways that your production key was purchased in a dissimilar state or region than where you're currently located. Office product keys must be redeemed in the country or region where they are purchased. If you need help, contact Microsoft support.

This can also happen if you endeavor to extend the duration of your current Microsoft 365 subscription with a product key that was purchased in a different land or region than the one originally used to start your subscription. For example, you fix upwardly your Office subscription in China with a product central purchased there and you so purchase a product key in the U.s., and attempt to extend your Office subscription with it. In this scenario, you tin either redeem the new key to a unlike Microsoft account or you can await until your subscription expires (at least a mean solar day after the expiry date) to use the new key with the same Microsoft account.

The production key isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN)

Y'all'll run into this message forth with either error lawmaking INVALID_PRODUCT_KEY or fault code ERR_INVALID_TOKEN if you enter the wrong product primal, or if you take a typo in your product key.

Examples of using the incorrect product key

Most Microsoft products utilize a 25-grapheme product central. If you own multiple Microsoft products, it's piece of cake to confuse the keys and use the incorrect one. Here are some mutual things that can happen:

• Using the product key from a sticker on a PC

  These product keys are normally for Microsoft Windows. Bank check the sticker for a production proper noun to brand sure it'due south for the Office product you're trying to install.

• Using product keys for Office 2010 or before

  Office 2011 for Mac and Office 2010 are no longer supported and not bachelor for download if you no longer accept media to download these versions. Larn more at Back up has ended for Office for Mac 2011 or End of support for Role 2010.

• Using on Microsoft 365 for business production fundamental

  These product keys are entered in a different location. For help, run across Enter your product key for Office 365 for business.

• Using the product key provided past a school or system

  If your schoolhouse or system has a volume license agreement for Office, so you are using a different version of Office that uses volume license keys. These keys can't be used for retail Office versions like Home and Student, Domicile and Concern, or Professional, and can't be entered on this page. See Activate volume editions of Function for more than data.

Common ways people mistype the product primal

Reading the product key from a characterization can be hard. Letters and numbers may expect the same.

To avert typing mistakes, here's a list of usually mistyped characters:

• The alphabetic character B and the number 8.

• The alphabetic character G and the number 6.

• The alphabetic character O and the number 0.

• The letter of the alphabet Q and the number 0.

• The letters V and V back to back (VV) appear like the alphabetic character Due west.

Tip:If y'all bought Office from an online retailer and received a confirmation email, endeavor copying and pasting the product key from this electronic mail instead of typing it.

The product key isn't valid (KEY_NOT_ACTIVATED)

You lot'll see this message if the retailer where yous purchased Office didn't activate the product key at the indicate of auction. The product key must be activated by the retailer before you lot tin can use it.

To resolve the issue, go dorsum to the store where you purchased Office and have them activate the production key.

"Sorry, you've reached the limit" (ERR_SUBSCRIPTION_MAX_SPAN_REACHED)

Y'all'll see this message if you try to extend the amount of time on your Microsoft 365 subscription by 5 years.

Your Microsoft business relationship can have only 1 Microsoft 365 Family unit subscription associated with it. If you utilize the same Microsoft business relationship to buy or redeem multiple Microsoft 365 subscriptions, yous extend the amount of time for your subscription, up to a maximum of 5 years. This doesn't increase the number of Office devices you lot tin can be signed in to or increase the corporeality of online storage that'due south available with the subscription. For more information, meet What happens if I add some other Office 365 for home subscription plan to my business relationship? and How sign in works in Office 365.

Lamentable, we tin can't set up your account correct now. Hang on to your product key, and effort again later (ConversionBlockedSubscriptionViolations)

We can't redeem your product key due to a billing result with your Microsoft business relationship.  Please go to your Microsoft account, Payment & billing page, locate the Pay settings section, and select the link for Change how yous pay or Fix how you pay.

You take reached the maximum number of Office products that can be associated to your Microsoft business relationship

You tin can redeem upward to 25 one-time purchases of Office 2019, 2016, or Part 2013 on the aforementioned Microsoft account. To redeem additional products, you'll need to create another Microsoft business relationship. For more than assist, see Getting maximum number mistake when y'all endeavour to redeem Office?

Note:This does non apply to Microsoft 365 subscriptions. Your Microsoft account can have only one Microsoft 365 Family unit subscription associated with it.

I become an error that JavaScript is required to complete the activation process

Later on you enter a valid product primal, the Side by side button should be enabled. However, if JavaScript isn't enabled in our browser, the Adjacent button won't piece of work. Use the guidance in Enable JavaScript to enable JavaScript in your browser. If you're using an iPad, you lot must use another device to redeem your product key because JavaScript isn't supported on iPads.

My web browser is blocking cookies

Here'southward how to enable cookies if your browser is blocking them:

Border (Windows 10)

1. In the Edge window, select More (...) > Settings > View advanced settings.

2. Scroll downwardly to Cookies, and select Don't block cookies

Internet Explorer

1. In Internet Explorer, in the menu bar, selectTools > Internet options > Privacy > Advanced.

2. Select Accept or Prompt under Starting time-party Cookies, and Accept or Prompt nether Third-political party Cookies.

3. Select OK.

Chrome

1. In a Chrome window, do i of the following:

   • In the browser address box, enter chrome://settings/content.

     OR

   • On the Chrome menu, select Settings > Testify avant-garde settings, and then under Privacy, select Content settings.

2. In the Content settings dialog box, under Cookies, make sure Allow local information to exist set (recommended) is selected.

3. Select Done and refresh the browser.

Mozilla Firefox

1. If you're using Windows, in the Firefox window, select Open carte du jour > Options.
   

   Tip: If you're using a Mac, get to Firefox > Preferences.

2. Select the Privacy tab.

3. In the History department under Firefox volition, select Use custom settings for history.

4. Make certain Accept cookies from sites is checked and Accept third political party cookies is set to Always, and so select OK.

Safari

1. On your Mac, go to Safari > Preferences > Privacy.

2. Under Cookies and website data, select Always allow.

3. Select Close and refresh the browser.

Problems with language or geographical bug

Here are the common errors and how to fix them.

My land or region isn't listed

After yous enter your product primal, your current country or region might not appear in the list, or the website linguistic communication might alter. This can happen if you buy your product key in a different country or region than where you redeem it. Your product key is simply valid for the countries or regions listed. If you lot need aid, contact Microsoft support.

I get the error "This product key isn't meant for your region"

If you get this bulletin, this means that your product key was purchased in a dissimilar country or region than where you're currently located. Office product keys must be redeemed in the country or region where they are purchased. If y'all need aid, contact Microsoft back up.

I go the error "Distressing, we tin can't use this product key considering your current subscription was gear up upwardly in another state/region" (BillingAccount)

If y'all get this message, this means that your product key was purchased in a different state or region than where you're currently located. Please endeavour to redeem your product key at https://microsoft.com/redeem. If that doesn't work, delight contact Microsoft back up.

Microsoft business relationship limits for Function

The redemption process on https://office.com/setup and https://microsoft365.com/setup associates your Role production with your Microsoft account. Here are some important limits regarding your Microsoft business relationship.

• Your Microsoft business relationship can have merely one Microsoft 365 Family subscription associated with it. If you lot use the same Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, y'all extend the amount of time for your subscription, up to a maximum of 5 years. This doesn't increase the number of Role devices you tin be signed in to or increment the amount of online storage that's available with the subscription. For more than information, see What happens if I add another Office 365 for dwelling house subscription program to my account? and How sign in works in Role 365.

• If you lot have Microsoft 365 Family and you need to support more than half-dozen people on your subscription, we recommend purchasing an Office 365 business subscription or book license products of Office instead.

• Y'all can redeem upwards to 25 i-time purchases of Office 2019, Role 2016, or Office 2013 on the same Microsoft business relationship. If you'd like to purchase more than than 25 copies of Role for work, we recommend purchasing an Office 365 business subscription or volume license products of Role instead.

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Source: https://support.microsoft.com/en-us/office/get-help-with-product-key-errors-on-office-com-setup-e5064f7b-2a8d-4e77-bd59-f1d828086851

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